Refund Policy

Last updated: October 20, 2026

This policy explains when you get credits back and when you can get money back. It is part of our Terms of Service.

1. How credits work

Each use of the tool costs credits. When you start a request, the credits are put on hold, and they are only charged when you get a result. If the request fails on our side (an error, a timeout or an outage), the hold is released and the credits go back to your balance.

Returned credits go back to the batch they came from, with the same expiry date. If that batch expired in the meantime, they come back as a new batch valid for 7 days.

2. Credits have no cash value

• Credits can't be exchanged for money, transferred or resold.
• Credits from a pack are valid for 12 months. Expired credits are not refunded.

3. Payment refunds

Payments are processed by Stripe Managed Payments, our merchant of record. Your statement will show Stripe as the seller, and approved refunds are paid back to your original payment method.

We will refund:

• A video that doesn't look like the person in your photo. Reply to us with the video's date and we'll refund that video, no questions asked.
• A credit pack if you ask within 24 hours of buying it and haven't used any of its credits.
• Duplicate or mistaken charges.
• Long outages that kept you from using your credits: we'll offer extra credits or a partial refund.

4. How to ask

Email support@dimedimebabygenerator.com from the address on your account with the date of the payment and what went wrong. We aim to reply within 3 business days. Please contact us before opening a dispute with your bank: it is faster, and a chargeback pauses your account while it is reviewed.